Terms of use
1. INTRODUCTION
​
1.1. Welcome to Tonow Pty Ltd (Tonow) ("we," "our," or "us"). These Terms of Use ("terms") govern your access to and use of our website ("website"), as well as your purchase and use of our products, including our card games ("products").
1.2. By accessing our website or purchasing our products, you agree to these terms. If you do not agree, please do not use our website.
​
​
​
2. DEFINITIONS
Term Definition
IP Intellectual Property of Tonow, whether patented, trademarked or considered trade secrets.
Order A request made by a user / consumer to purchase products through the website.
Policies Includes Tonow’s policies, including but not limited to the Privacy Policy, the Returns, Refunds, and Exchanges Policy, and any other applicable policies as updated and amended from time to time.
ProductS Card games and any other related merchandise sold through the website.
Terms These terms of service, governing the use of the website and purchasing of products.
Tonow Shall mean the company Tonow Pty Ltd, or group of companies, functioning under the name Tonow.
User Any person who accesses or uses the website.
We / Us / Our Refers to Tonow, the owner and operator of the website.
Website The Tonow website, accessible at https://www.tonow.co.za/
​
​
​
3. ELIGIBILITY
3.1. You must be at least 18 years old or have the consent of a legal guardian to use the website or purchase products. By accessing our website, you confirm that you meet this requirement.
4. PROUDLY SOUTH AFRICAN ORIGIN & COMMITMENT
​
4.1 Our business proudly operates as a South African entity. All aspects of our products, including their ideation, creation, designing, and printing, are entirely conducted within South Africa. We are committed to supporting local industries and showcasing the creativity and craftsmanship of South African talent.
​
4.2 By using our website and purchasing our products, you acknowledge and support our dedication to local development and our contribution to the South African economy.
5. USE OF THE WEBSITE
5.1. You agree to use the website only for lawful purposes and in compliance with these terms.
5.2. Prohibited activities include, but are not limited to:
5.2.1. Harming or disrupting the website’s functionality;
5.2.2. Violating any applicable laws or regulations; and / or
5.2.3. Engaging in unauthorised use of our intellectual property.
6. LANGUAGE & ACCESSIBILITY
6.1. All terms and policies are written in clear, plain language to ensure they are easily understood by the average consumer.
6.2. Relevant policies, along with their links, are easily accessible on our website.
7. PURCHASES & PRODUCT AVAILABILITY
7.1. Before making a purchase, consumers are provided with comprehensive product descriptions, including a list of items available in the box, accompanied by images. The terms of sale are also clearly outlined to ensure transparency.
7.2. Our products are currently available only in physical format. No digital versions are offered at this time.
7.3. We do not accept pre-orders or backorders for out-of-stock card games.
7.4. All orders are subject to availability and acceptance by us.
7.5. Our products are available both locally within South Africa and internationally, serving a global customer base.
7.6. We sell our products directly to individual customers as well as to retail businesses, for resale to their customers.
7.7. When you place an order, you agree to provide accurate and complete information.
7.8. Prices are displayed in South African Rand (ZAR) and include applicable taxes unless stated otherwise.
8. PAYMENT TERMS
8.1. Consumers are not required to create an account to purchase products.
8.2. Payments can be made using credit cards.
8.3. All purchases are one-time transactions. We do not offer subscription options at this time.
8.4. By completing a purchase on our website, you agree to the terms outlined above.
9. GAME RULES
9.1. Rules for the products are provided on our website for informational purposes.
9.2. Detailed rules are included in the box of the product purchased.
10. SHIPPING & DELIVERY
10.1. Shipping timelines are estimates and may vary based on location and logistics.
10.2. Users are responsible for providing accurate shipping information. We are not liable for delays or failed deliveries caused by incorrect details and / or third parties.
10.3. No third-party platforms for delivery or shipping are currently integrated with our website.
11. RETURNS, REFUNDS & EXCHANGES POLICY
11.1. We do not offer warranties or guarantees for our products.
11.2. Our Returns, Refunds and Exchanges Policy details the conditions under which products can be returned, exchanged, or refunds requested https://www.tonow.co.za/refundspolicy.
12. CONSUMER SUPPORT
12.1. We strive to ensure consumer / customer satisfaction by addressing any complaints or issues promptly.
12.2. Consumers may contact us with complaints or inquiries via email at info@tonow.co.za, and / or via the website chat feature.
12.3. Our support team will review and respond to your concerns as quickly as possible.
13. HANDLING DEFECTIVE PRODUCTS
13.1. In the unlikely case of a defective product, such as missing cards or a printing error, consumers must email info@tonow.co.za with proof of purchase.
13.2. We will replace the defective cards or provide reimbursement as appropriate. Please refer to our Returns, Refunds and Exchanges Policy for further information https://www.tonow.co.za/refundspolicy.
​
14. SAFETY WARNINGS
14.1. The use of our products is subject to the following safety precautions:
14.1.1. Our products should be kept out of reach of young children unless used under strict adult supervision.
14.1.2. Our products are not designed to be chewed or ingested. Doing so could pose a choking hazard.
14.1.3. Children should exercise caution when handling the products to avoid potential injury from the edges.
14.1.4. By purchasing or using our products, you acknowledge and agree to take the necessary precautions to ensure the safety of all users, particularly children.
14.2. Tonow shall not be held liable for any misuse of the products or failure to follow these safety guidelines.
15. PRIVACY POLICY
15.1. We value your privacy.
15.2. Our Privacy Policy explains how we collect, use, and protect your personal information in accordance with POPIA. By using our website, you consent to the practices described in the Privacy Policy https://www.tonow.co.za/privacypolicy.
15.3. The Promotion of Access to Information Act (PAIA) Manual, applies to all requests for information and can be accessed directly on our website [insert link to PAIA Manual] or upon request.
15.4. Any unlawful, fraudulent or malicious use of the website, the Tonow name or IP, will be reported to the relevant authorities.
​
16. COOKIES POLICY
​
16.1. We use cookies and similar technologies to enhance your browsing experience, provide essential functionality, and analyse website performance.
​
16.2. Cookies help us remember your preferences and provide personalised content. By using our website, you consent to the use of cookies as outlined in our Privacy Policy https://www.tonow.co.za/privacypolicy. You can manage or disable cookies through your browser settings, but doing so may affect certain functionalities of the website.
17. INTELLECTUAL PROPERTY, COPYRIGHT & TRADEMARKS
17.1. By using our website or purchasing our products, you agree to respect and uphold the intellectual property rights associated with our business. Any infringement of these rights may result in legal action.
17.2. All content on the website, including text, images, logos, and designs, is owned by or licensed to us. You may not reproduce, distribute, or use any content without our prior written permission.
17.3. The products, card games, designs, content, and associated materials are protected under copyright law. Any reproduction, distribution, or use of the products without prior written consent is strictly prohibited.
17.4. Trademarks for the products and associated branding have been applied for and are currently pending approval. Unauthorised use of these trademarks is not permitted.
18. LIMITATION OF LIABILITY
18.1. We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
18.2. Products sold by us are intended for use under the supervision of adults.
18.3. Tonow accepts no liability for injury, disability, and / or death that results from the improper use of our products.
19. DISPUTE RESOLUTION & GOVERNING Law
19.1. These terms are governed by the laws of South Africa.
19.2. Any disputes arising from these terms or your use of the website will be resolved in the courts of South Africa.
20. CONTACT INFORMATION
20.1. For questions or concerns about these terms, please contact us:
20.1.1. Email: info@tonow.co.za
​
21. TERMS & NOTIFICATION
21.1. Tonow is committed to ensuring that users are well-informed about any terms, updates or changes affecting our products.
21.2. Any changes to our terms, policies, or product offerings will be communicated to users through various channels, including social media campaigns, text and email notifications, website announcements / updates (such as banners or pop-up notifications), blog posts, push notifications for subscribed users, and updates in the FAQs or Help Centre.
21.3. By accessing our website or purchasing our products, you confirm that you have read, understood, and agreed to these terms and any applicable and related policies, which may be amended form time to time.
21.4. We reserve the right to update and amend these terms at any time.
21.5. Continued use of the website after changes constitutes acceptance of the new Terms.
​
If you have any questions or concerns about anything in our Terms of Use, please do not hesitate to send your query to info@tonow.co.za
​​
​